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AI Chatbots for Therapists: What They Should and Should Not Do
AI chatbots can reduce administrative friction on therapist websites when their scope is carefully limited.
Helpful Use Cases
- Routine FAQs
- Location and hours
- Fees information already published
- Scheduling and booking routes
- Website navigation
- Lead capture with human escalation
Privacy and Escalation
Minimize sensitive data collection. Provide clear paths to human contact. Escalate crisis-related messages immediately according to published policy.
Prohibited Clinical Functions
- Diagnosis
- Therapy or treatment recommendations
- Crisis counseling
- Medication advice
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